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Vega / Shipping & Returns

Shipping & Returns 

Please note we are continuing to process online orders as normal and our Customer Experience team remains available to help you.

Due to increased order volume, there may be a slight delay at our warehouses and we are not guaranteeing delivery timeframes. Our team is working hard to ensure all orders are fulfilled and released as soon as possible.

In addition, please note that some apartment buildings are no longer accepting delivery to individual units. Check with your building if you are planning to place an online order.

Expected Delivery Product Total Rate
3-5 business days
$30 & up (Vega members)
$50 & up
Under $50 FREE until Dec. 31st
1-3 business days
Any amount $17.95
Deliveries to remote or rural areas may take longer to arrive
  • Shipping rates are calculated in Canadian dollars on www.myvega.ca and in US dollars on www.myvega.com.
  • Standard orders are shipped via Purolator or ATS within Canada and via FedEx within the US.
  • Express orders are shipped via Purolator Air within Canada and FedEx Air within the US.
  • Orders are typically processed in 1-2 days, Monday to Friday, except on public holidays. During holidays and promotions, we may experience a higher than normal volume and processing times may vary.

Shipping Questions

  • Do you ship internationally?

    We currently only ship to the US and Canada.

  • Do you ship to PO/APO/FPO/DPO addresses?

    We cannot currently ship to PO/APO/FPO/DPO addresses.

  • Are all my items shipped together?

    We ship all items together where possible. If your order requires shipment from two of our warehouses – we notify you by email. If any items are out of stock we remove those items from your order and ship the remaining items. You are only charged for the items we ship to you.

  • My order still hasn’t arrived and I see that it’s been shipped. What should I do?

    The fastest way to find your package is to contact the shipping company. Quote your tracking number so they can locate it for you. If you’re still having trouble, shoot our Customer Experience team an email at askvega@myvega.com and we’ll track it down.

  • How can I track my order?

    Once your order is shipped from our warehouse, we email you a shipping confirmation and tracking number link. Alternatively, you can track your shipment from your account, just sign in to view your shipments.

Return Questions

  • How do I return or exchange product purchased on the Vega website?

    If you aren’t happy, we aren’t happy, so let us make it right for you. If your Vega products were not purchased as final sale or on promotion, simply fill out this form and email it to askvega@myvega.com or mail it back to us at Vega HQ within 30 days of purchase.

    Please note that we don’t offer refunds or exchanges on final sale or expired product. If you have questions give us a call at +1 (866) 839-8863 and someone from our Customer Experience team can help you out.

  • I purchased from another vendor/store and am unhappy. Will Vega refund or exchange my order?

    We have a 30-day satisfaction guarantee. If you and your Vega aren’t a match made in smoothie heaven please take it back to the vendor you originally purchased from. Bring back the item in its original, unused condition (including all original packaging and tags) accompanied by the receipt, within 30 days to the place of purchase. Please note that expired product is not eligible for return or exchange. If you have questions give us a call at +1 (866) 839-8863 and someone from our Customer Experience team can help you out.